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Cookie Policy

Understanding how VitaNatural Indonesia uses cookies to enhance your browsing experience

At VitaNatural Indonesia, we are committed to transparency regarding how we collect, use, and protect your personal information. This Cookie Policy explains what cookies are, how we use them on our website, and your rights regarding cookie management.

This policy should be read alongside our Privacy Policy, which provides further details about how we process your personal data.

What Are Cookies?

Cookies are small text files that are stored on your device (computer, smartphone, or tablet) when you visit a website. These files contain information that helps websites remember your preferences, login details, and browsing behavior, making your subsequent visits more efficient and personalized.

When you visit our website, we may send one or more cookies to your device. These cookies help us distinguish you from other users and provide you with a more tailored experience based on your previous interactions with our site.

Cookies are widely used across the internet and are considered standard practice for most legitimate websites. They do not contain personally identifiable information by themselves, but when combined with other data, they can help create a profile of your interests and preferences.

Illustration showing how cookies work on websites

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function properly. They enable core functionality such as page navigation, access to secure areas, and shopping cart functionality. The website cannot function properly without these cookies.

  • Session management
  • Security and authentication
  • Shopping cart functionality
  • Load balancing

Performance Cookies

These cookies collect information about how visitors use our website, such as which pages are visited most often. This data helps us improve our website's performance and user experience.

  • Analytics and statistics
  • Error tracking
  • Page load times
  • User journey analysis

Functional Cookies

These cookies enable enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.

  • Remembering your preferences
  • Language settings
  • Region selection
  • Personalized content

Marketing Cookies

These cookies track your browsing habits to enable us to show you advertisements that are more relevant to you. They also help measure the effectiveness of our advertising campaigns.

  • Targeted advertising
  • Social media integration
  • Campaign performance tracking
  • Remarketing efforts

Cookie Duration

Session Cookies

These cookies are temporary and are deleted when you close your browser. They help maintain your session while you navigate through our website.

Persistent Cookies

These cookies remain on your device for a specified period or until you delete them. They help us remember your preferences and settings for future visits.

How We Use Cookies

Website Functionality

We use cookies to ensure our website works properly and to provide you with the features you expect. This includes maintaining your shopping cart, keeping you logged in during your visit, and ensuring secure transactions.

Without these essential cookies, many of our website's features would not function correctly, making it difficult or impossible for you to browse our products or complete purchases.

Improving User Experience

Cookies help us understand how you interact with our website so we can continuously improve your experience. We analyze this data to identify popular content, optimize page loading times, and streamline the user journey.

For example, if we notice many users abandon their shopping carts at a particular step, we can investigate and improve that part of the checkout process to reduce friction and increase completion rates.

Personalization

We use cookies to remember your preferences and settings, such as your preferred language, currency, and region. This allows us to customize your experience and show you content that is most relevant to your location and interests.

We may also use cookies to recommend products based on your browsing history and previous purchases, helping you discover new items that align with your interests and health goals.

Analytics and Research

We use analytics cookies to collect information about how visitors use our website. This data is aggregated and anonymized, helping us understand overall trends and patterns rather than individual user behavior.

This information is invaluable for improving our website design, content, and functionality. It helps us identify which pages are most popular, where users encounter difficulties, and how we can better serve our customers' needs.

Third-party services integration illustration

Third-Party Cookies

In addition to our own cookies, we may also use various third-party cookies to report usage statistics, deliver advertisements, and provide enhanced functionality.

These third-party services may set cookies when you visit our website. We do not control these cookies, and their use is governed by the privacy policies of the respective third-party providers.

Common Third-Party Services

Google Analytics

We use Google Analytics to understand how visitors interact with our website. This helps us improve user experience and optimize our content.

Google Privacy Policy

Social Media Platforms

Our website includes social media buttons and links that allow you to share content on platforms like Facebook, Twitter, and Instagram. These platforms may set cookies when you're logged in.

Facebook Privacy Policy

Payment Processors

When you make a purchase, we use secure payment processors that may set cookies to process transactions and prevent fraud.

Stripe Privacy Policy

Marketing and Advertising

We work with advertising partners who use cookies to deliver relevant ads and measure campaign effectiveness across the web.

Google Ads Privacy Policy

Managing Your Cookie Preferences

Your Cookie Choices

Browser Settings

Most web browsers allow you to manage your cookie preferences. You can set your browser to refuse cookies, or to alert you when cookies are being sent. The methods for doing so vary from browser to browser, and from version to version.

Please note: If you choose to block all cookies, you may not be able to access all or parts of our site, or some functionality may be limited.

Cookie Consent Tool

When you first visit our website, you'll see a cookie banner that allows you to accept or customize your cookie preferences. You can change these settings at any time by clicking the "Cookie Settings" link at the bottom of our website.

Opt-Out Tools

You can opt out of targeted advertising cookies by using the following industry opt-out tools:

Browser-Specific Instructions

Google Chrome

  1. Click the three dots in the top-right corner
  2. Select "Settings"
  3. Click "Privacy and security"
  4. Select "Cookies and other site data"
  5. Choose your preferred cookie settings

Mozilla Firefox

  1. Click the hamburger menu in the top-right
  2. Select "Settings"
  3. Click "Privacy & Security"
  4. Under "Cookies and Site Data", adjust settings
  5. Click "Clear Data" to remove existing cookies

Safari

  1. Open Safari and go to "Preferences"
  2. Click the "Privacy" tab
  3. Select "Manage Website Data"
  4. Choose cookies to block or remove
  5. Click "Done"

Microsoft Edge

  1. Click the three dots in the top-right corner
  2. Select "Settings"
  3. Click "Privacy, search, and services"
  4. Under "Tracking prevention", adjust settings
  5. Click "Cookies and site permissions"

Updates to This Cookie Policy

Policy Changes

We may update this Cookie Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will revise the "Last Updated" date at the top of this policy.

We encourage you to review this Cookie Policy periodically to stay informed about our use of cookies and related technologies.

Notification of Changes

If we make material changes to this Cookie Policy, we will notify you by posting the updated policy on our website and, where appropriate, through other communication channels such as email or website notifications.

Your continued use of our website after the posting of changes constitutes your acceptance of the updated Cookie Policy.

Version History

Previous versions of this Cookie Policy are available upon request. If you would like to review a previous version of this policy, please contact us using the information provided below.

Contact Us About Cookies

Questions About This Policy

If you have any questions about our Cookie Policy or how we use cookies, please don't hesitate to contact us. We're here to help and ensure you have a clear understanding of our data practices.

Address

123 Natural Health Street
Shoreditch, London E1 6AN
United Kingdom

Business Hours

Monday - Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday

Data Protection Officer

For specific questions about how we handle your personal data or to exercise your rights under applicable data protection laws, you can also contact our Data Protection Officer directly.

Contact Data Protection Officer

Last updated: January 2025